|
| PBME Information Systems Services
The PBME Systems Engineering Team is primarily responsible for the development and/or support of software-based applications used by Biomedical Engineering. Using resources provided by Partners IS as a foundation, we focus on the definition and implementation of value-added IT services in support of clinical engineering within Partners. We strive to complement already available services. The following identifies the services you can expect of Systems Engineering, along with the primary contact for each. Also identified are services provided by others, as well as a pointer to where the services can be obtained. Basic ResourcesWhat basic IT resources can I expect? There is no PC at my work area. How do I get one? How do I get a network login and password? How do I get an Outlook account? How do I get access to shared file areas, e.g., the L or T drives? Who Does What? AMM Support What is AMM? How do I learn to use AMM? What do I do if I have a problem with AMM? What do I do if I have a problem with a PDA used for MGH Weekly Defibrillator Testing? How do I get a report created that is not already in AMM? Other Support Basic Resources What basic IT resources can I expect? Most, if not all, members of Biomedical Engineering have a PC at their bench or desk. The PC has access to the hospital network, the Partners Intranet, and the Internet. Applications provided and supported by Partners Information Services include Microsoft Outlook (primarily for email), Internet Explorer, and Microsoft Office (Access, Excel, Word, and PowerPoint). The
primary applications provided and supported by Systems Engineering
include: There
is no PC at my work area. How do I get one?
IS should provide your network login and password during orientation. If you do not receive it, ask your Team Leader to contact IS to arrange.
MGH and BWH apparently have different procedures for this. If you do not have an Outlook account, ask your Team Leader to arrange for it.
These may be available when you first login. If not, as soon as you have network and Outlook access, send an email to Jesse Berman and Stan Grzybek, and one will set up your accounts. Team members’ roles are largely complementary: Jesse Berman: Primary responsibilities include leading development and support for AMM and vBulletin, providing technical support to Jason and Eileen, serving on the Equipment Management Committee, and serving as technical lead on IS-related issues to PBME and technical liaison to IS. Jason Davis: Primary responsibilities include leading development and support for web-based database applications, e.g., BUGGS and UPD, serving on the Parts and Purchasing Project Team, and providing technical support to Jesse and Eileen. Stan Grzybek: Primary responsibilities include managing AMM and related systems data and reporting functions and serving on the Equipment Management Committee and the Parts and Purchasing Project Team. Eileen Hall: Primary responsibilities include leading development, support, and management of the PBME Websites, both the main site for internal use and the MGH clinical site for use by our customers at MGH. Rick Schrenker: Primary responsibilities include overseeing and developing the team and its services, serving as a management liaison to IS, managing vBulletin, and serving on departmental administrative and management teams. Back to TopAMM Support AMM (Asset Maintenance Manager) is a database application to create,
maintain, and report records for: Stan Grzybek provides introductory training to the application. Contact Stan to arrange for the introduction. If you have a question after training, we strongly recommend referring to the AMM Users' Guide for information. It is available on our web site at: (http://biomed.partners.org/main/TrainingMaterials/AMM_Users_Guide_V1.3.pdf). We also strive to publish a “Tip of the Week”, typically but not always related to important aspects of AMM. Users are informed of new Tips via an email that includes a link to the Tip.
If the problem results in your not being able to use AMM at all, call Stan for assistance. If the problem is not emergent, or if you cannot reach Stan, please submit a problem report using BUGSS, which is available in AMM or via the website. We will get back to you as needed to resolve the problem and once we believe we have resolved it.
First, check the PDA training section on this web site: If the problem is not addressed there, contact Stan. Submit a request via BUGGS or contact Stan, who will either provide the report or refer the request to someone who will investigate it further. Some requests require significant effort to address, including
development of new applications. These will be evaluated in light
of their costs and benefits for inclusion in the Team’s development
plans. Other Support
You can get access to any help you need on a Partners supported application, service, or device via the IS Help Desk. Their website (http://helpdesk.partners.org) is a great resource. For immediate help with a problem, call the IS Help Desk directly
at 2-5927 (BWH) or
Call or email Purris Williams in Patient Care Services.
The PBME IS Team currently minimal involvement with clinical applications. Connect with your Team Leader or a clinical engineer for assistance.
Contact the IS Help Desk.
We do not provide this assistance, and IS frowns upon it. Your best bet is contacting the IS Help Desk and requesting assistance.
Requests to add new pages or information, or to update existing documents, should be submitted to Eileen via BUGSS. For more details, contact Eileen.
An instructional worksheet covering the basic operation of the
videoconferencing system is available at each site. For help beyond
the scope of that document, please contact Partners Telemedicine
Help Desk at 617-724-9938. |
Send comments regarding the website to: ehall@partners.org
This page was last updated on 7/31/2007